HOUSE OF PROPER
DECOR + PROPS / ACCESSORY STYLING
TORONTO + OAKVILLE + HAMILTON
SHIPPING + TERMS OF SALE
WE WORK WITH BOUTIQUE WHOLESALERS SPECIALIZING IN UNIQUE ACCESSORIES TO DECORATE YOUR HOME, ELEVATE YOUR ENTERTAINING, AND PROVIDE CLEVER DESIGNER STATIONARY
SMALL BATCH DECORATIVES
- AN ONLINE SHOP -
Some pieces are available for local delivery only due to size and/or delicateness.
We ship with Canada Post. Please contact ahead of time if you would like a different carrier considered.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you have any questions about a shipped order, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
COVID-19 + POTENTIAL SHIPPING DELAYS
Due to the Covid-19 Pandemic, there are continued delays with transport + shipping. Impact on our preferred shipper's staffing, reduced hours, short-term closures as temporary measures create possible service disruption.
The Pandemic remains a fluid situation and we have noticed delays, some significant, and some slight. We have also had items delivered right on time!
In response to changing requirements throughout the pandemic, we ask you to please pack patience with receiving your parcel.
Please note that once an item has shipped the conditions and speed of delivery are beyond our control. For the quickest update we suggest contacting the shipper directly and/or following the journey via a tracking number when applicable. We will also support your inquiries and can contact them on your behalf.
We do not accept returns and we do not offer exchanges. Please see our return policy page for more information.
What happens if my item is damaged during shipping?
We grab a photo of your of your parcel in tact before it's journey, should your parcel arrive damaged kindly
Please contact us at email@example.com and include pictures of the damage. We will work with you to make this right.