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WHERE DO YOU SHIP?

Canada + USA - We just started to offer shipping, each will be handled individually depending on volume + exact location.

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RETURN POLICY?

We bsite please email: sarah@houseofproper.com  

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CAN I SEE SAMPLE PROPS/DECOR BEFORE BOOKING? 

Yes! Email us at sarah@houseofproper.com for arrangements.

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1.  Do you refund my money after I have paid and scheduled an item for rental?  Rent My Dust does not issue refunds for any reason. We do help you to find another date for your rental if we have that item still available for your photo shoot.  

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FORMS OF PAYMENT?
​We accept cash, debit; credit.

SECURITY DEPOSIT REQUIRED?
Yes, we do require a Security Deposit in the form of a current credit card being on file on your signed contract while you have the rentals in your possession​​

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DEPOSIT REQUIRED TO RESERVE RENTALS?

Yes, we require a 50% non-refundable retainer fee upon reserving our pieces. We also require a signed contract to be on file for all rentals.

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HOW FAR IN ADVANCE SHOULD I RENT?

Right away! Our items book quickly, some we have a large inventory and some are one-of -a-kind, so if you have your heart set on a certain piece we suggest reserving it now to avoid disappointment

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1.  Do you deliver? How far do you deliver and how much does it cost?  Rent My Dust Vintage Rentals does deliver in the Dallas, Fort Worth, Denton, McKinney and other metroplex areas. Our delivery fee starts at $150 one way for weddings or events.  We also have a wedding minimum for all deliveries.  That minimum is $500.  Friday and Sunday weddings may not have the same minimum, please email us for more details.  

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3.  Yes, most of our items  can be picked up and transported if you have the appropriate vehicle. Rules do apply on care of our vintage items.  Please remember everything we have is vintage.  

4.  Where is Rent My Dust Located?  Rent My Dust is located by appointment only at 421 West Hudgins Street, Suite 200, in downtown Grapevine, Texas.  We are North of the B & D Feed Mills.  

5.  How long is the rental period?  Most rentals are for one day or per event. You may pick-up your item the day before the rental and bring it back the day after the rental.   Except on the weekends.  Pickups for weekend rentals are Thursday or Friday afternoon from noon - 5 pm by appointment only.  Returns are scheduled on Monday's before 5 pm or another day's rental will be charged.  

6. What if it is raining? Do I get my money back?  No, we do not refund due to rain. We can reschedule your rental date if you have not come and picked up your item.  If you have already picked up your item and you have it in your possession then it is considered rented whether it is raining or not.  If it rains on your wedding day, please refer to the contract for more details of delivery or acts of God.  

7. What happens when I break something or damage it?  If an item is lost , broken, or damaged, PLEASE call text or email us right away. Do not try to clean or repair the item yourself.  We have professionals that do that.  If an item is lost or destroyed, we will find a replacement and charge you the price for replacing it.  If we can not find a replacement then the total value of that item will be charged.  

8.  How do I reserve rentals for my wedding?  Please email us at rentmydust@gmail.com a list of the items you want to rent.  We will then send you an estimate from there you can determine if you want to rent or not, we will at that them send you an invoice, contract and instructions on how to proceed with your rental.  

9.  Do you have other vendors that you recommend?  Yes, Rent My Dust has worked with some of the most amazing vendors in the Dallas ~ Fort Worth area. Please do not hesitate to ask us about any vendor that you might need.  

10.   I don't want to set up or clean up at my wedding, do you provide that service?  

11. Yes, HOUSE OF PROPER can do set-up and clean-up of our decor + props - Email us for more information! 

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13. MINIMUM FOR DECOR + PROP DELIVERY?

14. Our minimum for delivery is $200 before tax, plus the delivery fees.

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16. IS THERE A MINIMUM?
    Yes, we do have a minimum rental of $200.
    
     

17. CHANGE MY ORDER AFTER CONTRACT + DEPOSIT SECURED?
    You can add to your order at anytime up to 7 days before your event if the items are the same or greater.  Once the contract is signed, you can not deduct the monetary value of rentals from the total on your contract.  

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Are your packing materials environmentally friendly?

We believe in caring for the environment and therefore are continually trying to reduce our impact on the planet. Here are some of the ways we are currently trying to do our part:

- biodegradable soy based packing peanuts

- recyclable mailers made of 100% recycled fibres

- recyclable Kraft paper bags 

Q + A